Payment & Shipping
Q: How long will it take for my parcel to be dispatched?
A: As soon as possible! Depending on order size we are getting orders dispatched within 1 – 4 working days!
Q: Can you deliver to a PO box?
A: Unfortunately, no.
Q: What is the minimum order value?
A: We have no minimum order.
Q: What payment methods do you accept?
A: We currently accept Paypal and Debit / Credit card.
Q: Where is my order?
A: Please use our contact page if you have any concerns about where your order is. If you have added courier shipping, we should be able to track it.
Q: What are your opening hours?
A: The office is open from 9am – 4pm Monday to Thursday and on Friday 9am – 2pm.
Q: Help! I have a missing, damaged or wrong piece!
A: Please contact; email@example.com or use our contact page, we will sort this out for you.
Q: I wish to publish my designs with 4Ground Publishing.
A: Great! We would love to talk to you about this, please either use the contact page or contact: firstname.lastname@example.org
Q: I wish to open a retail/trade account.
A: Excellent! Please register and select the relevant account type, once approved by an administrator, you will be able to purchase product through the website with your relevant discount.
Q: I wish to cancel my order
A: Please use the contact us page!
If you have any questions or queries and can't find your answer above, please use our contact page!